General Information for Patients & Visitors of The Memorial

Mail a Patient:

(Patient name, Ward)
The Memorial Hospital
Sir Edwin Smith Avenue
North Adelaide, SA 5006

 

Visiting Hours

The Memorial Hospital understands how important visitors are to making a patient's stay more enjoyable. However, in the interest of patient wellbeing, the need for rest to assist healing, the impact on other patients and security issues, there are set visiting times:

  • General Wards
  • 11:00am to 8:00pm
  • Critical Care Unit
  • 11:00am to 1:00pm & 3:00pm to 8:00pm

 

Hudsons Coffee TM

The cafe is located on the ground floor, to the right of the hospital entrance.  A selection of food, snacks and beverages are available. 

  • Just a tea or a coffee? - Tea and coffee making facilities are available in all ward areas for the convenience of both patients and visitors.

 

Restrooms

Facilities are available on the ground floor opposite the main lifts. 

 

Telephones

  • All patient rooms are equipped with bedside telephones and local calls can be made free of charge.
  • Mobile, STD and ISD calls can be made using phone cards, which are available for purchase at the admission/reception desk. They are available in $5, $10 and $20 denominations.
  • Please ensure you bring appropriate money with you to hospital to cover your needs. The use of mobile telephones may be restricted in some areas.

 

Televisions and Radios

Televisions and radios are provided at each bedside.

 

Chaplaincy

A chaplaincy service forms an important part of The Memorial's health care team. Please ask the ward staff for contact details.

 

Interpreter

An accredited interpreter service can be arranged where deemed necessary.

 

X-Rays

X-Rays remain the property of the patient and are to be taken home by the patient on discharge.  The Memorial Hospital does not keep x-ray films or scans and does not accept responsibility for them following the patient’s discharge.

 

Valuables and Money

Patients are strongly advised not to bring valuables, jewellery or excessive sums of money to hospital. The Memorial Hospital does not accept responsibility for loss or damage to personal property.  A Secure facility is available on request.

 

Car Parking

Street Parking surrounding the hospital is available at council rates.  Casual car parking is available at commercial rates in the Womens' and Childrens' Hospital car park off Kermode Street.

 

Driving

The Memorial Hospital advises against driving a motor vehicle for 24 hours following an anaesthetic. Motor vehicle insurance policies may be void in the event of an accident.  It is also recommended that you don’t use any dangerous machinery or tools, make important decisions, sign legal documents or drink alcohol for at least 24 hours following surgery.

 

ACHA Foundation

The ACHA Foundation raises funds to help continually improve the quality of medical equipment, facilities and services in the three ACHA Health hospitals; The Memorial, Ashford and Flinders Private. Donations are tax deductible; envelopes are available from hospital reception or wards.

 

Private Patients Hospital Charter

A copy of this booklet is available in all ward areas.

 

Patient Feedback

Patient feedback is important to The Memorial Hospital and we encourage all patients to tell us how they feel about our level of customer service, our facilities and our staff. A  'Praise, Complaints & Suggestions' form will be made available to you during your stay.  Should you have any concerns about any aspect of our service or facilities while you are in hospital, please ask to speak to the Clinical Manager of your ward so that we can assist you as soon as possible.

 

Occupational Health and Safety and Environment Policy

The Memorial Hospital recognises its moral and legal responsibility to provide and maintain a safe and healthy environment for employees, patients, contractors, visitors and others. This commitment extends to ensuring that the organisation’s operations do not place the community or the environment at risk of injury, illness or damage.

 

Smoking

Smoking is NOT permitted in The Memorial Hospital.

 


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Hudsons Coffee TM is a registered trademark of Hudsons Coffee Company Pty Ltd